The person users are genuinely relieved to reach.
You solve the problem and leave the user better off than a script would. If you are patient, methodical and good with people under pressure, this is skilled work and we treat it that way.
What you will actually do
The day-to-day, without the buzzwords.
Take ownership of incidents from first contact through to resolution
Diagnose Windows, Microsoft 365, network and hardware issues properly
Manage accounts, permissions and device setup for client teams
Escalate with the context the next engineer needs — not just a ticket ID
Build up the knowledge base so the same fix is not rediscovered monthly
Spot the recurring issue and push for the permanent fix
What we provide
What you get from us in return.
Support treated as a real engineering discipline, not a call queue
A clear route into M365, Azure or DevOps work if you want it
Shadowing time with senior engineers on escalations
Realistic ticket loads so you can do the job properly
Certification support once you have settled in
You will fit here if…
You stay calm and clear when the person in front of you is not
You work a problem methodically instead of guessing
You write the kind of ticket notes colleagues thank you for
You want a genuine path forward, not a dead-end seat
Open to first-line, second-line and senior support engineers. Strong first-line applicants with the right attitude are absolutely worth applying.
Certifications that help
Useful, never required. We support people towards these once they are with us.
Apply for Technical Support
Everything marked with * is required. The rest helps us place you well, so it is worth filling in.